CenturyLink says internet will be restored soon

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Emergency cell phone service in locations across the country has been disrupted by an outage at Louisiana-based communications company CenturyLink.

Some areas, like those in Pacific County, reported receiving 911 calls at around 4 a.m. Others areas, like King County and Thurston County, reported 911 service being restored at about 9 a.m. PST, KOMO News reports. Pai called the outage "particularly troubling" in a statement.

If you can not locate your police station's emergency phone number, call the State 911 Department at 508-872-2508, tell the dispatcher the exact location of the emergency and the dispatcher will transfer you to the correct police department.

The outages apparently began Thursday morning.


The commission's Public Safety and Homeland Security Bureau will investigate the cause and effect of the outage, he said.

The loud message, accompanied by an emergency sound was this, according to oregonlive.com: "This is CRESA 911".

CNBC said customers from NY to California reported outages. The late-night response to the Portland outage was especially jarring for some, considering they received loud, late-night mobile phone messages explaining that their 911 services were out.

The company pledged to fix the issue by 1 a.m. PT on Friday but issues persisted throughout the morning.


CenturyLink didn't provide details of the problem and it didn't indicate how many customers were affected. They were directing people with emergencies to call other numbers.

Shortly after noon, CenturyLink announced it was "aware of some 911 service disruptions affecting various areas through the United States". The Boston Police Department said early Friday that there had been outages, but tweeted by 10:30 a.m. that the outages had been resolved.

The Cochise County Sheriff's Office said their CenturyLink system had crashed, and they were redirecting all 911 and administration lines to the Douglas Police Department.

But while the US ISP is working on restoring service, things may not be going as smooth as the company was hoping for.


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